Conference Registration

OPENING GENERAL SESSION:
The Big Squeeze: How HR Can Help the American Worker

The Power of Premium Talent:
RPO at Regeneron Pharmaceuticals

Offshoring HR Systems to India:
Behind the Scenes of Qualcomm’s One Team Strategy

Toward Transparency:
Emerging HRO Standards and Practices

OPENING GENERAL SESSION
The Big Squeeze: How HR Can Help the American Worker

Steven Greenhouse, Labor & Workplace Columnist, The New York Times, New York City

Tuesday, May 5, 8:30 – 10 a.m.
The broad decline in the status and treatment of American workers — white-collar and blue-collar, middle-class and low-end — began nearly three decades ago, gradually gathered momentum, and hit with full force soon after the turn of this century. Paradoxically, this is happening concurrently with increased recognition that an engaged and committed workforce, a key HR deliverable, is critical to organizational performance. Steven Greenhouse, author of The Big Squeeze: Tough Times for the American Worker, will examine these important and conflicting trends and present a series of pragmatic,
ready-to-be-implemented suggestions on what HR and their organizations can do to alleviate “the big squeeze.”

HRO1: How Technology Is Driving the RPO Service Platform

Chris Forman, President, AIRS (a RightThing Company), White River Junction, Vt.
Terry G. Terhark, CEO, The RightThing, Inc., Findlay, Ohio

11 a.m. - 12:15 p.m.
The technology available to a state-of-the-art RPO service provider is becoming increasingly powerful. From name generation to cross posting, from applicant tracking to OFCCP reporting compliance, technology is making it easier to find passive and active talent, open new channels to reach the absolute best possible candidates for your jobs, and ease your administrative burden. Come learn how to work smarter, faster and more effectively by using technology to automate your talent sourcing process.

HRO2: Outsourcing Learning & Development:
Reducing Risk and Reaping Rewards

Cathie Kleve, VP-Business Development, ACS Learning Services, Dallas
Maria O’Donoghue, Director-Global Learning & Development, Hertz Europe Co.,
    Dublin, Ireland

11 a.m. - 12:15 p.m.
In 2008, Hertz tapped ACS Learning Services to help them realize their learning and development strategy at the nation?s largest car rental company. They?ve mapped out an initiative that begins with ACS taking over Hertz?s learning administration function, then progresses into management skills training and leadership development over the course of 2009. You?ll learn about the tools, processes and governance plans used to keep everyone on the same page from inception to launch, and how you can build a long-term, defined and flexible learning outsourcing partnership.

HRO3: The Current State and Future Direction of the BPO Industry:
Improving Business Execution

Phil Fersht, Research Director-Global Business and Outsourcing Services, AMR
    Research, Boston

1:45 – 3 p.m.
More than ever, the pressure is on CEOs to drive bolder - and more rapid - change into their organizations. With many now turning to outsourcing initiatives that promise to further rationalize costs, install common business standards, and integrate their businesses on a more global basis, the challenge is now firmly made to both outsourcing executives and service partners to deliver on this promise. To this end, Phil Fersht will drill deeply into the latest AMR research on how companies and their service providers are improving business execution through outsourcing of HR, finance, supply chain and IT business processes. The lessons learned here will give you some food-for-thought on how to help your organization emerge from the recession in a strong competitive position.

HRO4: Winning the “War for Talent” in the Asia Pacific Theater

Andrew Banks, Group Managing Director, Talent2 International, Sydney, NSW, Australia
Andrea Grant, Group Managing Director-HR, Telstra, Sydney, NSW, Australia

1:45 – 3 p.m.
Feverish economic growth is the common denominator across the many markets that comprise the Asia Pacific region. Multi-national companies operating in the Asia Pacific region find talent to be in short supply. Also, they need to deal with people who may not speak their language, lack soft skills and need orientation to their corporate values and business practices. Having an RPO partner who knows these markets and cultures can help. In this session, you?ll learn how to develop and implement an RPO initiative that can reduce turnover, improve employee engagement and give you a competitive edge in the war for talent.

HRO5: Industry Leaders’ Panel: Looking Beyond the HRO Horizon

Moderator: Elliot Clark, Chairman & CEO, Crossing Media LLC, Edison, N.J.
Panelists:
Dr. Christian Baader, VP BPO, SAP AG, Walldorf, Germany
Rosemary Collins, Partner & Managing Director, CHRO Services - North America, TPI,
    Inc., The Woodlands, Tex.
John B. Gibson, President, Convergys HR Management, Jacksonville, Fla.
Cay Gliebe, Global Accounts Executive, NorthgateArinso, Norcross, Ga.
John G. Higgins, Sr. Director, Innovation Deployment - HR & Learning BPO Services,
     Accenture, Dallas, Tex.
Mary Sue Rogers, GM - Americas and Global, HR & Learning Outsourcing, IBM UK
    Limited, Greenford, Middlesex, UK
Mark Squiers, Executive Managing Director of ACS Human Resource Outsourcing,
     ACS, Inc., Dana Point, Calif.

3:45 – 5 p.m.
HRO industry executives from the provider and advisor communities will discuss and debate the future of the HRO industry and the next wave of innovation. As we approach the tenth anniversary of the first enterprise HRO program, panelists will examine the success of enterprise HRO and where it is headed. The rise of middle market HRO and the growth of single process or selective outsourcing will also be highlighted as growth areas of the market that are driving the industry. This will be a ?no holds barred? view from the top as leading executives argue the key trends of tomorrow with full audience Q&A.

HRO6: Achieving “First Class” Delivery:
Shared Services and Selective Outsourcing at USPS

Michael E. Smith, SVP-Market Development, TALX Corp., St. Louis, Mo.
Anthony J. Vegliante, CHRO and EVP, US Postal Service, Washington, D.C.

8:45 – 10 a.m.
When it comes to transforming HR service delivery, the United States Postal Service (USPS) definitely is pushing the envelope. This session provides a close look at how the nation?s second largest employer standardized many independent, paper-based HR processes in order to produce one integrated HR system. You?ll learn how the USPS decided which HR processes to outsource and which to retain, and how the new system has been received by the more than 700,000 employees using it. You?ll come away knowing how the critical lessons learned and benefits realized from this innovative, large-scale HRO initiative can help your company transform its HR service delivery.

HRO7: The Power of Premium Talent: RPO at Regeneron Pharmaceuticals

Ross Grossman, VP-HR, Regeneron Pharmaceuticals, Tarrytown, N.Y.
Stefan Lint, Director-Client Relationships, Kenexa, Wayne, Pa.

8:45 – 10 a.m.
Success and competitive advantage in the pharmaceutical industry result largely from having a wide range of highly skilled and specialized people: scientific, clinical, manufacturing and support staff. Finding talent with the requisite intellectual capital to bring a drug to market is an expensive and never-ending process. In this session, you?ll learn how new applicant tracking software, an appealing employment brand and a strong RPO partner all come together to fill critical positions quickly, cost-effectively and with premium talent.

HRO8: RPO’s Role in Building Global Workforces

Gary Bragar, Lead Analyst, NelsonHall, Shrewsbury, N.J.

10:45 a.m. – 12 p.m.
RPO has become the preferred method for building global workforces, especially in emerging markets. Yet it represents only about 4% of the overall global HR BPO market. In this session, you?ll learn how RPO can improve your organization?s recruitment processes and support world-wide growth. You?ll learn how RPO can enhance your recruitment brand, and identify the key SLA components and metrics that have enabled RPO buyers to reduce time-to-hire by 43 percent and cost of recruitment by 24 percent.

HRO9: The Textron & Convergys Partnership: A Shared-Services Case Study

Will Colon, VP-Client Services, Convergys HR Management, Verona, N.J.
Wendy Raymond-Dunham, Global Service Delivery Lead, Textron, Providence,
    R.I.

10:45 a.m. – 12 p.m.
Improving HR effectiveness through reduced payroll and operating costs while providing consistent service support are key objectives of Textron's global HR strategy. To achieve these goals, Textron enlisted Convergys to implement an HR shared-services business model covering benefits, payroll and administration, and case management. Attendees will learn how to select an HRO services provider and how to maintain a successful partnership. And lessons learned from this HRO initiative and implementation of a shared-services organization structure can help attendees reduce their firms' operating costs while increasing HR's organizational flexibility and effectiveness.

HRO10: Offshoring HR Systems to India:
Behind the Scenes of Qualcomm’s One Team Strategy

Sam Agia, Manager-HR Systems, Qualcomm, Inc., San Diego, Calif.
Philip Pins, Senior Manager-HR Systems, Qualcomm, Inc., San Diego, Calif.

1:30 – 2:45 p.m.
In 2006, tremendous world-wide growth and mandated technology changes drove Qualcomm?s HR Systems Team to think not just out of the box, but out of the country. With the help of TATA Consultancy Services, they pioneered a One Team strategy with a simple objective: Make the only difference between the San Diego and Bangalore, India teams a time difference. It wasn?t easy, but it was successful. Two years into the initiative, an effective team has emerged and is delivering on all fronts. If your company is thinking about offshoring, or is in the middle of it, you?ll want to learn from the experiences of one of the world?s most e-savvy HR teams.

HRO11: The HCA & USr Healthcare Story: From Partnership to Pilot to Solution

Lawrence Burkhart, VP-HR, Central Group, Hospital Corp. of America (HCA),
    Nashville, Tenn.
W. Mark Dixon, President, USr Healthcare, Brentwood, Tenn.

1:30 – 2:45 p.m.
Hospitals have found it increasingly difficult to fill vacancies among their licensed professional staff. Contract labor agencies offer quick fixes, but these are prohibitively expensive short-term solutions to a long-term problem. HCA and USr Healthcare have partnered on an RPO initiative that has placed more than 15,000 licensed employees and more than 600 managers and directors into HCA since 2004. The initiative has saved HCA more than $35 million in contract labor fees alone. So come learn how RPO can be an effective solution to your talent acquisition challenge.

HRO12: Toward Transparency: Emerging HRO Standards and Practices

Debora M. Card, Director-HR Benchmarking and Contracting, TPI, Inc.,
     Shelby Township, Mich.
Richard J. Crespin, Executive Director, Human Resources Outsourcing
    Association, Washington, D.C.
Linda Merritt, HCM and HRO Consulting, Easton, Pa.

3:15 – 4:30 p.m.
Without common reference points, it is tough to compare complex HRO proposals or the relative success of ongoing HRO initiatives. Toward this end, HROA?s Research & Standards Committee has been accelerating the development and adoption of effective industry standards and practices. You?ll learn the standards for pricing methodologies, resource unit definitions and other critical HRO and HR transformation process elements that have been adopted. You?ll see what standards are under consideration, and you?ll have the opportunity to offer your feedback to the people who are driving the process. This is your chance to shape the direction of the HRO industry.