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 Conference & Expo: May 5- 6, 2009 Hilton New York, NYC |
WEDNESDAY, APRIL 16, 2008
In his best-selling book, A Whole New Mind, Dan Pink persuasively argues that the era of the knowledge worker (“left brainer”) is ending, and the era of the creative, big picture thinker (“right brainer”) is dawning. In this entertaining and provocative presentation, Dan will explore how this important trend is manifesting itself in human resources outsourcing and other sectors. Dan will offer hands-on tools and tips, as well as real-life examples, to help you navigate in this new world. HRO1: Trust, But Verify: Questions You Should Ask Any HR BPO Provider Naomi Bloom, Managing Partner, Bloom & Wallace, Fort Myers, Fla. Wednesday, April 16, 11 a.m. - 12:15 p.m. Before you spend a minute of your time or a dollar of your money learning about the offerings, delivery capabilities, technology or consulting skills of potential HR BPO providers, you would be well-advised to ask the questions formulated by legendary HRO and HR technology guru Naomi Bloom. She’ll get your outsourcing initiative off to a successful start. BONUS SESSION  B1: The Carrot Principle: How the Best Managers Use Recognition to Accelerate Performance Max Brown, Manager, Carrot Culture Group, O. C. Tanner Company, Salt Lake City, Utah Wednesday, April 16, 11 a.m. - 12:15 p.m. Far too many managers think that recognizing and praising their employees will create jealousy in the minds of those not recognized and make the management team look “soft.” But the transformative power of purpose-based recognition produces astonishing results. Come and learn the remarkably powerful methods great managers use to get the best performance out of all their employees. HR02: Mission NOT Impossible: The Impact of HRO at NXP Semiconductors Jodi Hayes-Roth, VP - HRO Service and Implementation, Ceridian HRO, Hudson, Ohio Randy McMills, VP & Regional Executive, NXP Semiconductors, San Jose, Calif. Wednesday, April 16, 1:45 - 3 p.m. When NXP Semiconductors was spun-off from its Dutch parent, Phillips Electronics, it had to establish its own HR function in both the U.S. and Canada. NXP turned to Ceridian HRO for help. The companies’ “special ops” teams rapidly – and successfully – transformed NXP’s HR function. Come see how they did it. HRO3:The Impact of Offshore Recruitment on Your Business Model Steven J. Shangold, CEO, RPOworldwide, Pittsburgh Tony Steadman, Co-Founder, TalentBridge, South Orange, N.J. Wednesday, April 16, 1:45 - 3 p.m. Join Steven Shangold, HROA’s 2007 Thought Leader of the Year, and Tony Steadman as they show you how pairing offshore sourcing and recruiting with domestic recruitment management can help your company. HRO4: Finding the Right IT Professionals for Boston Scientific Scott Duhamel, VP - Global Staffing, Boston Scientific Corp., Natick, Mass. Joseph M. Collins, SVP-Client Relationship Management, Veritude, Boston Wednesday, April 16, 3:45 - 5 p.m. With IT professionals in short supply, Boston Scientific turned to Veritude, an RPO provider with deep roots in technical recruiting. Learn how these companies built and filled a technical recruiting pipeline that shortened time to hire, produced an influx of new tech support talent, and ultimately improved Boston Scientific’s bottom line. HRO5: The Whirlpool-Convergys Partnership: Progress Report From the Front Line of Workforce Transformation Wilfred R. Colon, Sr. Director & Program Executive - Client Services, Convergys, Verona, N.J. Paula S. Whitesell, Global Director - Human Resources, Whirlpool Corp., Benton Harbor, Mich. Wednesday, April 16, 3:45 - 5 p.m. At last year’s conference, Whirlpool and Convergys shared critical HRO lessons from the first two years of their 10-year partnership. We’re bringing them back to talk about the big issues they faced and resolved in 2007, and the issues on the agenda for 2008 and beyond. You’ll also learn about the transformational impact this large-scale, long-term HRO deal has had on Whirlpool, its employees and its HR team. |
THURSDAY, APRIL 17, 2008
Our panel of experts will examine the complexities of global HRO deals: structure, scope, cost, HRIT platform issues, standardization vs. customization, business and legal risks, and risk mitigation strategies. HRO7: Beyond Cost Reduction: The Real Business Payoff From HR Outsourcing Tina Decker, VP-HR Operations, Best Buy Company, Inc., Richfield, Minn. Traci Egly, North American HR BPO Account Director, Accenture, Minneapolis, Minn. Thursday, April 17, 8:45 - 10 a.m. As workforce issues are moving front and center on the CEO agenda, HR functions are demanding more from their HRO engagements than simple cost reduction. Ms. Decker discusses the business value received beyond cost reduction while transforming the HR function and, specifically, how the company advanced its business strategy through transformational HRO. HRO8: How Shands Medical Center Hired 156 Nurses in 100 days Kim R. Davis, Senior Vice President, Adecco, Toledo, Ohio Dan Staifer, SPHR, Director - Employment and Employee Relations, Shands Jacksonville Medical Center, Jacksonville, Fla. Thursday, April 17, 10:45 a.m. - 12 p.m. Shands Jacksonville Medical Center’s plans to expand its service lines ran into a powerful constraint: inability to find enough qualified nurses. They turned to Adecco for help. Together they implemented innovative sourcing, screening, interviewing, hiring and onboarding processes that enabled them to recruit – and retain – the nursing talent Shands required … and then some.
HRO9: Standardization vs. Customization of Business Processes Dr. Christian Baader, VP BPO, SAP AG, Walldorf, Germany Thursday, April 17, 10:45 a.m. - 12 p.m. Your business is unique -- but your outsourced HR may not always need to be. Standardization of HR business processes and achievement of related economies of scale is one of the payoffs of HRO. But this payoff can be diluted by decisions that limit the application of some level of standardization. The tension that is created when irresistible best-practices meet immovable organizational barriers needs to be addressed as early as in the RFP cycle. You will learn how to find a balance that is right for your company, ensuring maximum leverage of standardization economics. NY HR Week™ Closing Keynote Stretch the Circle Wider: Providing Real Opportunities for People With Disabilities Christine M. Griffin, Commissioner, EEOC, Washington, D.C. Thursday, April 17, 1:30 - 2:45 p.m. EEOC Commissioner Christine Griffin closes the conference by sharing her passion for promoting the rights of all our citizens to participate fully and equally in the social and economic life of our country. She’s made this her life’s work, and it makes for a truly compelling and inspirational keynote. Ms. Griffin will also review recent EEOC initiatives on disability and the impact they may have on your workplace. HRO10: Sustaining a Successful RPO Partnership —A Six Year Relationship Claudine Elliott, Exempt Staffing Center of Excellence Leader, GE Money, Franklin, Wisc. Candy Lewandowski, VP & Business Unit Leader, Kelly HRfirst, Troy, Mich. Thursday, April 17, 3:15 p.m. - 4:30 p.m. As an RPO client, how do you and your RPO vendor manage the simultaneous challenges of a growing business, a shrinking pool of available talent, changes in technology and recruiting process improvements? And as an RPO service provider, how do you sustain and continue to provide value for your client over time? In this powerful session, Claudine Elliott of GE Money and Candy Lewandowski of Kelly HRfirst will share the recipe for their success. Mix in some innovation and flexibility; a large helping of best-in-class technology and processes; and top it all off with a dash of passion. You’ll get superior RPO customer service and satisfaction metrics. HRO11: Toward Transparency: Emerging HRO Standards and Practices Debora M. Card, Director-HR Benchmarking & Contracting, TPI, Inc., Shelby Township, Mich. Richard J. Crespin, Executive Director, Human Resources Outsourcing Association, Washington, D.C. Linda Merritt, HR Director (retired), AT&T, Easton, Penn. Thursday, April 17, 3:15 p.m. - 4:30 p.m. Transparency is one of the HRO industry’s hottest topics. Without common reference points, it is tough to compare complex HRO proposals or the relative success of on-going HRO initiatives. Toward this end, HROA’s Research & Standards Committee has been accelerating the development and adoption of effective industry standards and practices. You’ll learn the standards for pricing methodologies, resource unit definitions and other critical HRO and HR transformation process elements that have been adopted. You’ll see what standards are under consideration, and you’ll have the opportunity to offer your feedback to the people who are driving the process. This is your chance to shape the direction of the HRO industry.
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© 2008 LRP Publications |